FAQ

1.  What Model do I have?
 Bicycles and tricycles can be hard to identify especially when they have been in the field , rusty, repainted, or have had many of their original parts replaced.  Here is a link to help you identify some of the most popular industrial units. 

2.  Where can I obtain  a catalog, owners manual or other information ? 
Click Product Information on the left menu of our home page or the link below to down load information CLICK HERE FOR DOWNLOADS  

3.  I have a  Schwinn with 26 x 1 3/4 tires and I can not find tires to fit.  What size do I need?
Schwinn 1 3/4 is a special size.  We stock this tire only in a black wall. On these models wheels, tires, pedal crank, crank bearings, and fenders all require special parts.  Parts for these models may not be available, please contact us.

4.  Are Worksman Tricycle and Bicycle parts the same as Schwinn and Husky parts? 
Worksman requires some special parts.  If you will email us your parts request we will supply you with a cross reference.   Our part numbers that have the last three or four number after the dash ( -)  larger that 499 are Worksman Parts.  Example 88-500 would be a Worksman item. 

5.  Who is Industrial Bikes.Com?
INDUSTRIAL BIKES IS THE INTERNET DIVISION OF  BOWLING BICYCLE:

Bowling Bicycle Inc. was established   in 1948 by Ella and William Bowling.  The original store was opened on Wafer Street in Pasadena. In 1960, this store was moved to 2036 Richey and in 1965 the store was moved next door to the present location of 2049 South Richey.

In 1980 their daughter and son-in- law purchased the business.  The industrial division was opened at 1411 South Houston Road. Mrs. Bowling could be seen in the store or in the industrial warehouse until her death in 1994. During the years after 1980 customers often saw three generations of family working in the store.

Customer service from well qualified personnel has always been the key to quality from this company. Many of the employees have been employed for more than five years. Our employees strive to give you quality, and efficient service, with user safety and customer satisfaction.

7. Terms of using Industrial Bikes.com:

PRICE AND SPECIFICATIONS
Price and specifications are subject to change without notice. Cost of certain imported items fluctuates during the year based on increase of decrease in the value foreign currencies. Please verify the prices when ordering.
WEIGHTS AND MEASURES
Weights and measures shown on some items may be rounded and not 100% accurate.
TERMS
Terms are C.O.D., company check, or certified funds (cashier’s check of money order), credit card, or net 30 days. Bowling requires C.O.D. certified funds on (1) all new accounts whose credit application has not yet processed, (2) on accounts in collection, and (3) on accounts with past history on NSF. Personal checks are not accepted. A $25.00 fee is charged on all NSF checks.
CREDIT CARD
We accept Amex, Visa and Master Card only. When placing order by credit card, you will be required to provide name and billing address of the card holder in addition to the credit card information.
OPEN TERM
Bowling offers open terms up to 30 days to customers who meet minimum requirements. Due dates are calculated from the invoice date. Accounts that remain unpaid after 30 days from due date are charged a late fee of
1-1/2% per month
FREIGHT POLICY
Orders are considered shipped when merchandise is delivered to the fright carrier. Bowling reserves the right to select the freight carrier. Customers who require carriers other than those used by Bowling must provide carrier’s name, address, phone, and their account number with the carrier. All orders shipped via customer’s carrier will be freight collect Freight billed on customers’ invoices include actual discounted freight charged to Bowling by carrier and handling, plus a box fee of $0.50 per box.
FREIGHT DAMAGE
Please inspect the boxes received from the carrier for any signs of damage before you accept and sign the receipt, and note the damage on the receipt. We recommend that you inspect the content of the shipment immediately after the box is opened. Save all the boxes and packing material in which damaged items were packed until the claim process is completed by the carrier. Contact Bowling so that we can file a damage claim.
RETURN POLICY
1. Our Error - We check all orders at least twice before they are shipped. Nevertheless, mistakes occur and we may somehow ship you something that you did not order or shorted you on one or more items. Please call us and we will take care of the error expeditiously. When you return an item that you received in error due to our mistake, we will reimburse you for the return freight, or arrange for a call tag.
2. Your Error - If you made a mistake in ordering or your customer changes their mind, you can return an item if (1) the item was never used or installed, (2) it is in its original undamaged packing, (3) you pay the return freight, and (4) you have bought it within the past six months. Returned items not meeting the above requirements may be refused or subject to a restocking fee. The amount of the restocking fee will depend on the condition of the item.
3. We will credit your account for returned items within 5-10 business days after we receive the return. Credit card customers may either request a credit back to their card or credit against a future purchase. C.O.D. customers requesting cash refund, please allow 10-15 business days for processing the refund check.
Not responsible for typographical errors

8. Privacy Policy

Bowling Bicycle Inc.    protects your right to privacy. Your  information is not sold, leased or traded in any form.  Our  policy  insures that you will not be contacted with unwanted sales offers, catalogs or emails from our company.

9. Where can I send Feedback?
Please click here.